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Quickly connect customers to agents by adding chat buttons on your 1st chat s and sending automatic chat invitations to customers as they peruse your website. Support agents use the Chat Console to send and receive messages.
Quickly connect customers to agents by adding chat buttons on your web s chatt sending automatic chat invitations to customers as they peruse your website.
Support agents use the Chat Console to send and receive messages. Omni-Channel routes chat requests to the right agent based on availability and qualifications. cwn
Use Embedded Service to create a customizable chat window that free chat noe use to get the help they need. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
african american kingston seeking Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. Bots are your agents' allies—not their replacements. When these four parts come together, they create one seamless web chat experience for your customers and support team.
The Chat Console and Omni-Channel are helpful for customer support u, too. They can also run reports on live chat session records to gain insight into how their agents are performing.
You can implement Chat almost entirely in Setup without writing code. However, Chat features several APIs that enable developers to fully local anonymous chat the chat experience for your org. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.
You have two options: use a guided setup flow or manually create a custom implementation.